Refund policy
Returns & Refund Policy
We offer a 30-day return period from the date you receive your item.
To be eligible for a return under our change-of-mind policy:
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The item must be unused and in original condition
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It must be returned in original packaging
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You must provide proof of purchase
To initiate a return, please contact us at:
Approved returns must be sent to:
[21 O´Connell st, West End – Brisbane, QLD]
Items sent back without prior approval will not be accepted.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
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A replacement or refund for a major failure
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Compensation for any other reasonably foreseeable loss or damage
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A repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure
This applies regardless of our 30-day return period.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at:
We will assess the issue and arrange a replacement, repair, or refund in accordance with Australian Consumer Law.
Non-Returnable Items
We do not accept returns for:
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Custom-made or personalized products
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Sale items (unless faulty under Australian Consumer Law)
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Gift cards
Exchanges
To exchange an item, please initiate a return first.
Once approved, you may place a new order for the desired product.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since approval, please contact us at: